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Summary of Complaint Actions and Outcomes 2022 / 2023

Complaints received by BOSSI in the period between 

01 July 2022 and 30 June 2023

Complaints Received

The Board of Surveying & Spatial Information (the Board) received 14 formal complaints against surveyors during the 2022 / 2023 financial year, with the following break down between Registered, Candidate and unregistered Surveyors.

2022-23 Complaint Statistics



Carried over from previous periods


Formal complaints received during the reporting period




Closed during the reporting period


Undergoing investigation

Of the 17 complaints closed during this period:

  • five were against unregistered surveyors
  • 12 were against registered surveyors
  • 4 caution letters were issued
  • 10 were not proven
  • disciplinary action was taken against two registered surveyors.
  • one complaint was conciliated to satisfaction of all parties
  • one complaint was deemed not valid
  • one surveyor deceased prior to investigation completion 
During the reporting period BOSSI also:
  • Received 23 informal complaints that were reviewed but not progressed to investigation due to the offence occurring outside of the 6-month statutory limit for prosecution or a lack of sufficient evidence to prosecute by the Board.
  • 18 related to unregistered surveyors
  • Supervision confirmed on seven suitable candidates
  • 10 remain ongoing
  • Four warning letters relating to land surveys being performed by unregistered persons were issued

Previous Complaint Outcomes

Complaint outcomes from previous years can be viewed here 

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