Summary of Complaint Actions and Outcomes 2021 / 2022

Complaints received by BOSSI in the period between 

01 July 2021 and 30 June 2022

Complaints Received

The Board of Surveying & Spatial Information (the Board) received 30 formal complaints against surveyors during the 2021 / 2022 financial year, with the following break down between Registered, Candidate and unregistered Surveyors. 

• 19 complaints against Registered Surveyors
• 0 complaints against Candidate Surveyors
• 3 complaints against Unregistered Surveyors resulting in no prosecution cases.

2021-22 Complaint Statistics

Of the 22 formal complaints closed during this period:

• 3 were against unregistered surveyors
• 19 were against registered surveyors
• 6 were closed due to insufficient evidence to support a PAIC investigation, including 
• • 1 complaint referred to NSWPF for Criminal Investigation, not RLS actions
  • 1 complaint was withdrawn - conciliated
    
•  7 were deemed as ‘not a valid complaint’
• 4 were not proven
• 5 were proven. These were referred to the Board and had disciplinary action invoked against the registered surveyors including fines of $10 000, directed meetings with the Surveyor General and two warning letters issued and recorded.

• carried over 8 informal complaints from previous year
  
• received 38 informal complaints 
• A total of 46 informal complaints for the period were reviewed and actioned with:
• • 30 were for unregistered surveyors 
  • (21 nominated and verified Registered Land Surveyors provided)
    
  • 4 for advertising services whilst unregistered
  • 10 were not valid complaints
  • 2 referred to other agencies and NSWPF
• 6 warning letters sent were sent for matters relating to land surveys being performed by unregistered persons due to the offence occurring outside of the 6-month statutory limit for prosecution or a lack of sufficient evidence to prosecute by the Board.

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