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Summary of Complaint Actions and Outcomes 2019 / 2020

Complaints received by BOSSI in the period between 

01 July 2019 and 30 June 2020

Complaints Received

The Board of Surveying & Spatial Information (the Board) received 21 formal complaints against surveyors during the 2019 / 2020 financial year, with the following break down between Registered, Candidate and unregistered Surveyors. 

  • 18 complaints against Registered Surveyors
  • 0 complaints against Candidate Surveyors
  • 3 complaints against Unregistered Surveyors resulting in no prosecution cases.

Type of Complaints

The type of complaint received can be attributed to any of the 8 categories available (more than one category can be selected) as a reason or justification for the complaint. A summary of the types of complaint and their frequency are listed below;

Type of Complaint

No of instances

Failure to comply with the Act or Regulation


Profession Incompetence


Professional Misconduct




Contravention of conditions of Registration




Failure to comply with an Order of the Board


Failure to comply with a Determination by the Board


Complaint Outcomes

Of the 21 complaints received by the Board, the Professional Audit and Investigation Committee (PAIC) has assessed, investigated, mediated (conciliation) or closed (if unable to be investigated by the Board) 14 of the complaints during the 2019 / 2020 financial year. In addition, 15 formal complaints received in previous financial years have also been closed.

  •  Registered Surveyors
    • 23 complaints assessed, investigated and closed with an outcome of “not proven” with no disciplinary action.
    • 3 complaints assessed with disciplinary action taken
  •  Candidate Surveyors
    • 0 complaints in the 2019 / 2020 financial year
  • Unregistered Surveyors
    • 3 formal complaints 
    • 10 informal complaints (That is persons nominated without complaint forms and not recorded on the complaint register)

All assessed and closed for variety of reasons including:

  • outside of the 6-month statutory limit for prosecution action by the Board
  • lack of sufficient evidence to prosecute
  • one official caution issued in absence of corroborative evidence


Previous Complaint Outcomes

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